Privacy Policy

1. Introduction

Welcome to Dreamwalk Park, an immersive art venue located in Orem, Utah. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you visit our venue, interact with our services, or participate in our experiences.

By visiting Dreamwalk Park, purchasing tickets, signing waivers, or engaging with us online, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect certain types of information from our guests for waiver identification, customer service, and marketing purposes. The types of information we may collect include:

• Personal Information: Name, date of birth, email address, phone number, and emergency contact (if required for waiver identification).
• Payment Information: If you make purchases at Dreamwalk Park or online, we collect payment and details through a secure third-party payment processor, and shipping details if necessary. We do not store credit card information.
• Waiver and Consent Forms: If you participate in activities requiring liability waivers, we collect your signature and necessary personal details.
• Communications: If you contact us for customer service or inquiries, we may collect information about your requests and interactions.
• Marketing Preferences: If you opt-in to receive updates, promotions, or special offers, we may store your preferences and contact details.
• Website and Digital Interactions: When you visit our website, we may collect IP addresses, browser type, device information, and site usage statistics through cookies and tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Waiver Identification & Safety: To verify guest identities and ensure compliance with safety policies.
• Customer Service: To respond to inquiries, process refunds or modifications, and improve guest experiences.
• Marketing & Communications: To send promotional offers, event updates, and newsletters (we will not send marketing communications if you opt out).
• Venue Operations & Security: To improve our venue operations and protect against fraud or security risks.
• Legal & Compliance: To comply with applicable laws, regulations, and safety requirements.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information under the following circumstances:

• Service Providers: We work with third-party vendors (e.g., payment processors, waiver management systems, marketing platforms) that help us operate Dreamwalk Park. These vendors are contractually required to protect your data.
• Legal Requirements: If required by law or to protect our legal rights, we may disclose information to law enforcement or government agencies.
• Business Transactions: If Dreamwalk Park undergoes a change in ownership (e.g., merger, acquisition, or sale), your information may be transferred as part of that process.

5. Data Security & Retention

We implement industry-standard security measures to protect your information. However, no system is 100% secure, and we encourage guests to safeguard their personal information.

We retain personal information for as long as necessary to fulfill its intended purpose or comply with legal obligations.

6. Your Privacy Choices

• Opting Out of Marketing: If you no longer wish to receive marketing emails, you can unsubscribe via the link in our emails or contact us directly.
• Updates: You may request updates of your personal information by contacting us.
• Cookies & Tracking: You can modify your browser settings to disable cookies, but this may impact your online experience.

7. Children’s Privacy

Dreamwalk Park does not knowingly collect personal information from children under 13 without parental consent. However, guests of any age may proactively register their interactive game cards for purposes of game play and experience point level accumulation.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted with an updated Effective Date. We encourage you to review this policy regularly.

9. Contact Us

For questions about this Privacy Policy or your personal data, contact us at:

Dreamwalk Park
P.O. Box 5
Salem, UT 84653
info@dreamwalk.com
(385) 384-1985